FAQ

Sessions will not be recorded for post event viewing.

Yes, invoicing is available until 3 weeks prior to the event. After that, credit card will be the only payment option.

Registration passes are only available for the full 3 day conference attendance only. No single day passes are available.

Yes, group registrations are available. Please refer to our registration page for details on group registrations including applicable discounts and who to contact.

Please visit the AISA website and join online.

a) All sales and Event bookings are final. No exchange, credit or refund will be given except in the case of cancelled or rescheduled Events. It may be necessary for reasons beyond the control of AISA to alter the advertised content, timing and/or location of the Event or the advertised speakers. AISA reserves the right to do this at any time, in which case AISA will provide Registrants with notice of changes. We reserve the right to cancel or postpone an Event or convert it to an online virtual event at any time and for any reason in our sole discretion. If AISA cancels or reschedules an Event, our liability in the Event of cancellation or reschedule is limited to a refund or credit note of the Registration Fee and is subject to the terms and conditions set out below:

b) Travel and accommodation. You agree that we will not provide a refund for any travel, accommodation or other out-of-pocket costs associated with the cancellation of an Event.

c) Force majeure. AISA accepts no liability if an Event is cancelled or postponed for reasons beyond our reasonable control resulting from an Act of God, pandemic, governmental regulation, fire, war, terrorist activity, civil commotion or other.

d) Transfers or substitutions. If a Registrant is unable to attend the Event a substitute delegate may attend. Substitution can be arranged at any time, including on the Site. Each substitution is subject to an administration fee of AU$100 (one hundred Australian Dollars).

e) Cancellation. If you are no longer able to attend the Event and wish to cancel your registration, please email registration@aisa.org.au. Please note that your cancellation is subject to the following:

i) cancellation more than 90 days (26 December 2023) before the Event: 100% refund of the fees;

ii) cancellation between 89 days and 31 days (23 February 2024) before the Event: 50% refund of the fees;

iii) cancellation between 30 days and 15 days (10 March 2024) before the Event: 25% refund of the fees;

iv) cancellation 14 days (11 March 2024) or less before the Event: No refund issued;

v) no refunds or credit notes apply for non-attendance or change of mind to attend the Event.

f) Refund processing. AISA will process refunds in accordance with the Australian Consumer Law for major failures (‘Major Failures’) and minor failures (‘Minor Failures’). For example, a Major Failure occurs where you would not have bought the services if you had known about the defect, the services are significantly different to what was described, the services are substantially unfit for their usual purpose, or a purpose made known to you or the services are unsafe. For major failures or substantial problems with the services as defined under the Australian Consumer Law, you are entitled to a replacement or refund. If the services fail to be of acceptable quality, and the failure does not amount to a Major Failure (‘Minor Failure)’, we are entitled an opportunity to fix the minor problem as long as this is within a reasonable period of time. If we cannot fix the Minor Failure, you are entitled to cancel the contract with us and obtain a refund for the proportion of the services not already consumed at the time of the cancellation. AISA does not offer returns and refunds for ‘buyer’s remorse’, if you do not attend the Event, you arrive late or are refused entry or if you have changed you mind. Except as required by law, any fees paid by you are final and non-refundable. If you would like a refund of fees paid, requests must be made in writing to registration@aisa.org.au. Please note that refunds of registration fees are only available to registrants who cancel their registration 7 days or more prior to the Event date.

Click here for more information.

Please refer to our registration page for a breakdown of all registration fees and their inclusions.

Please email our membership team, membership@aisa.org.au who will be able to confirm your membership details.

Emails will be sent via our event system and can sometimes land in your spam/junk folder. Please check there first and if not received, please send an email to registration@aisa.org.au and we will resend your acknowledgement email.

Physical tickets are not issued for this event. Upon registration, you will receive an acknowledgement email. The week prior to the event, you will be emailed details about conference check in and name badge collection.

Please email your changes to our speakers team via speakers@aisa.org.au

Please ensure you have returned your signed speaker agreement and completed your online registration. Only confirmed speakers who have completed both items will appear on the conference website.

If you cannot locate your email with the agreement and registration link, please check your spam/junk folder as these are system-generated emails. If you still cannot locate it, please email our speakers team at speakers@aisa.org.au

A draft program will be released the week commencing 8 January 2024. Your presentation will be scheduled on either Tuesday 26 or Wednesday 27 March 2024.

Please log into your sponsorship portal to make amendments. You can also send an email to sponsors@aisa.org.au as updates do not occur automatically to the website.

You will receive an email from our stand provider ExpoNet to access their Online Exhibition Kit (OEK) to place your order. If you cannot locate this email, please check your spam/junk folder as these are system-generated emails. If you still cannot locate it, please email our sponsorship team at sponsors@aisa.org.au

Registrations for your team are done via your sponsorship portal under the ‘Existing Bookings’ tab.

Please ensure you have actioned your account set up via the email sent to you when coming onboard as a sponsor. If you cannot locate this email, please check your spam/junk folder, as these are system-generated emails.

If you still cannot locate it, please email our sponsorship team at sponsors@aisa.org.au

Please refer to the exhibition manual for full details on bump in.

You can set up your lead management in the sponsorship portal now. You can create your own custom questions to ask, and set up auto thank you emails to delegates for visiting your stand. Details on how to use the app for lead management onsite will be released in the week prior to the event.

Please refer to the exhibition manual for the delivery details including the delivery label to use.