FAQ

Delegates

Are sessions recorded?

Sessions will not be recorded for post event viewing.

Can I be invoiced my registration fee?

Yes, invoicing is available until 3 weeks prior to the event. After that, credit card will be the only payment option.

Can I register for one day only?

Registration passes are only available for the full 3 day conference attendance only. No single day passes are available.

Can we organise a group registration for our team?

Yes, group registrations are available. Please refer to our registration page for details on group registrations including applicable discounts and who to contact.

How do I become a member of AISA?

Please visit the AISA website and join online.

How much does registration cost?

Please refer to our registration page for a breakdown of all registration fees and their inclusions.

I cannot recall my member number?

Please email our membership team, membership@aisa.org.au who will be able to confirm your membership details.

I have not received my registration acknowledgement.

Emails will be sent via our event system and can sometimes land in your spam/junk folder. Please check there first and if not received, please send an email to registration@aisa.org.au and we will resend your acknowledgement email.

When will I get my ticket to the event?

Physical tickets are not issued for this event. Upon registration, you will receive an acknowledgement email. The week prior to the event, you will be emailed details about conference check in and name badge collection.

Speakers

How can I make changes to my bio online?

Please email your changes to our speakers team via speakers@aisa.org.au

My headshot and bio are not on the conference website.

Please ensure you have returned your signed speaker agreement and completed your online registration. Only confirmed speakers who have completed both items will appear on the conference website.

If you cannot locate your email with the agreement and registration link, please check your spam/junk folder as these are system-generated emails. If you still cannot locate it, please email our speakers team at speakers@aisa.org.au

When am I speaking?

A draft program will be released the week commencing 8 January 2024. Your presentation will be scheduled on either Tuesday 26 or Wednesday 27 March 2024.

Sponsors

How can I update my bio or logo?

Please log into your sponsorship portal to make amendments. You can also send an email to sponsors@aisa.org.au as updates do not occur automatically to the website.

How do I order items for my stand?

You will receive an email from our stand provider ExpoNet to access their Online Exhibition Kit (OEK) to place your order. If you cannot locate this email, please check your spam/junk folder as these are system-generated emails. If you still cannot locate it, please email our sponsorship team at sponsors@aisa.org.au

How do I register my team?

Registrations for your team are done via your sponsorship portal under the ‘Existing Bookings’ tab.

My logo and bio are not on the conference website.

Please ensure you have actioned your account set up via the email sent to you when coming onboard as a sponsor. If you cannot locate this email, please check your spam/junk folder, as these are system-generated emails.

If you still cannot locate it, please email our sponsorship team at sponsors@aisa.org.au

When is bump in?

Please refer to the exhibition manual for full details on bump in.

When will lead management be released and can I add custom questions?

You can set up your lead management in the sponsorship portal now. You can create your own custom questions to ask, and set up auto thank you emails to delegates for visiting your stand. Details on how to use the app for lead management onsite will be released in the week prior to the event.

Where do I send my deliveries and when?

Please refer to the exhibition manual for the delivery details including the delivery label to use.

Disclaimer:

AISA takes the privacy and security of our sponsors, attendees, and members seriously. We want to make it clear that AISA never sells our database of sponsors, attendees, or members to any third party. If you are approached by any organisation or individual claiming otherwise, please disregard such claims.


We do not authorise, endorse, or engage in any activities that involve the sale or unauthorised use of our valuable database. Any communication suggesting the contrary is false and should be treated as misinformation.


If you have any concerns or questions regarding the use of your information by AISA, please reach out privacy@aisa.org.au. Your trust is of utmost importance to us, and we remain committed to safeguarding your privacy and maintaining the confidentiality of your information.

Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.

Acknowledgement of Country